Shipping Policy

At Kivara, we’re committed to getting your skincare to you quickly, safely and reliably. Please review our shipping information below.

Free Nationwide Delivery

We offer free nationwide delivery across South Africa with The Courier Guy, delivered straight to your door.

Processing Times

Orders are packed and prepared for dispatch within 1–2 business days.

Orders placed over weekends or public holidays will be processed from the next business day.

Delivery Times

Orders typically arrive within 2–5 business days after dispatch.

Delivery times may vary depending on your location, public holidays or courier-related delays outside of our control.

Tracking Your Order

Once your order has been dispatched, you’ll receive your tracking details by email.

You can use your tracking number to follow your parcel’s journey with The Courier Guy.

Shipping Notifications

We’ll keep you updated throughout your delivery. You may receive email or SMS notifications as your parcel makes its way to you, including:

When your parcel has been collected
When your parcel is in transit
When your parcel is out for delivery
Once your parcel has been delivered

Notifications are sent using the contact details provided when placing your order.

Address Accuracy

Please ensure your delivery address and contact number are correct at checkout.

Kivara is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional courier fees may apply for re-delivery.

Damaged or Missing Orders

If your parcel arrives damaged or you experience an issue with your delivery, please contact us with your order number and relevant photos, where applicable.

We’ll assist you in resolving the issue as quickly as possible.

Support

Have a question about your order or delivery? We’re happy to help.