Shop with confidence with our 15-Day Satisfaction Guarantee.

If you're not satisfied with your purchase, contact us within 15 days of delivery and we'll make it right. Full terms and eligibility can be found in our Refund Policy.

Our orders are processed within 2 days after your order is placed on our website.

Delivery usually takes around 3-5 business days, depending on your location and courier delays.

You’ll receive a tracking number once your order is handed over to courier. Delivery times may vary due to holidays or courier delays.

Once your order is packed, we drop it off at Courier Guy. As soon as Courier Guy scans your parcel, you’ll automatically receive an SMS or email with your tracking number.

You can then track your delivery directly on the Courier Guy tracking page using the number provided and see the real-time status of your delivery.

We will keep you updated during this process!

Korean skincare is known worldwide for its innovation, skin-first ingredients, and radiant results. Kivara was created to bring these premium skincare experiences to South Africa through carefully selected formulas designed to nourish, hydrate, and elevate your skin naturally.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. Each formula is carefully developed to support your skin without causing irritation. We still recommend doing a patch test before full use to ensure it works well with your skin.

We are a results-driven skincare brand focused on creating effective, high-quality formulas that enhance your natural glow. Our products are designed to target common skin concerns such as acne, dark spots, uneven texture, and dehydration. We believe in simple, consistent skincare that delivers visible results, helping you achieve clear, healthy, and radiant skin over time.

Courier Guy - We partner with trusted professional courier services to ensure fast, secure, and reliable delivery of every order. Our couriers handle each package with care, providing timely dispatch, real-time tracking, and safe doorstep delivery.

This allows us to deliver your package efficiently while maintaining the premium standard and service our brand represents.

✅Whatsapp : +27761083887

📧Email : info@kivarasa.co.za

📋Contact Form : “link on our website contact page”

You can contact us via WhatsApp, Kivara Contact page or email. For the fastest response and better communication, we highly recommend reaching out to us on WhatsApp, as we respond much quicker there than via email.