15-Day Satisfaction Guarantee

We stand behind the quality of our skincare products and want you to feel confident in your purchase.

If you're not completely satisfied with your order, you may request a refund within 15 days of receiving your products.

To qualify for our Satisfaction Guarantee:

• The request must be submitted within 15 days of delivery.
• The product must have been purchased directly from our website.
• We may request photos of the product and packaging to help us process your claim.
• Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Because skincare results can vary from person to person, we encourage you to use the product as directed during the guarantee period.

To start a refund request, please contact our support team at your email address with your order number and a brief explanation of your experience.

Our goal is to ensure every customer has a positive experience with our brand.

Our orders are processed within 2 days after your order is placed on our website.

Delivery usually takes around 5-7 business days, depending on your location and courier delays.

You’ll receive a tracking number once your order is handed over to courier. Delivery times may vary due to holidays or courier delays.

Once your order is packed, we drop it off at Courier Guy. As soon as Courier Guy scans your parcel, you’ll automatically receive an SMS or email with your tracking number.

You can then track your delivery directly on the Courier Guy tracking page using the number provided and see the real-time status of your delivery.

Enjoy FREE nationwide delivery on every order. We’re committed to providing a fast, reliable, and seamless shopping experience from checkout to your doorstep—no hidden fees, no surprises, just premium service and convenient delivery anywhere in South Africa.

Korean skincare is known worldwide for its innovation, skin-first ingredients, and radiant results. Kivara was created to bring these premium skincare experiences to South Africa through carefully selected formulas designed to nourish, hydrate, and elevate your skin naturally.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. Each formula is carefully developed to support your skin without causing irritation. We still recommend doing a patch test before full use to ensure it works well with your skin.

We are a results-driven skincare brand focused on creating effective, high-quality formulas that enhance your natural glow. Our products are designed to target common skin concerns such as acne, dark spots, uneven texture, and dehydration. We believe in simple, consistent skincare that delivers visible results, helping you achieve clear, healthy, and radiant skin over time.

Courier Guy - We partner with trusted professional courier services to ensure fast, secure, and reliable delivery of every order. Our couriers handle each package with care, providing timely dispatch, real-time tracking, and safe doorstep delivery.

This allows us to deliver your package efficiently while maintaining the premium standard and service our brand represents.

✅Whatsapp : +27761083887

📧Email : info@kivarasa.co.za

📋Contact Form : “link on our website contact page”

You can contact us via WhatsApp, Kivara Contact page or email. For the fastest response and better communication, we highly recommend reaching out to us on WhatsApp, as we respond much quicker there than via email.

Refund & Return Policy

We accept returns within 15 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original packaging
• Have no signs of wear or damage
• Include your proof of purchase (order number or email confirmation)
• If it is our mistake, return shipping is free. If not ,the customer covers return shipping.

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method (excluding shipping costs).

Refunds

Refunds are processed within 2-3 business days after we receive and approve your return. If your refund is approved, you’ll get an email confirmation once the payment is made.