Privacy Policy

At Kivara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, contact us or sign up for marketing, we may collect information such as:

  • Your name and surname

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Information you provide when contacting customer support

  • Website usage, device and browsing information

  • Marketing preferences

We may also use cookies and similar technologies to understand how visitors interact with our website and to improve your shopping experience.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery and provide shipping updates

  • Communicate with you about your order

  • Provide customer support

  • Improve our website, products and customer experience

  • Prevent fraudulent or unauthorised transactions

  • Send marketing communications where you have provided the appropriate consent

  • Measure and improve our marketing and advertising

  • Comply with applicable legal and regulatory requirements

Orders & Payments

When you place an order, we collect the information necessary to process and fulfil your purchase, including your contact, billing and delivery information.

Payments are processed securely through our third-party payment providers. Kivara does not directly store your complete credit or debit card details.

Shipping & Delivery

We may share the information necessary to fulfil your delivery, such as your name, delivery address and contact number, with our courier and delivery service providers.

This information is shared only as necessary to process and deliver your order and provide relevant delivery updates.

Email & Marketing Communications

If you choose to subscribe to our marketing communications, we may send you emails about new products, skincare updates, special offers and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included at the bottom of our marketing emails.

Transactional communications relating to an order, payment, delivery or customer service request may still be sent where necessary.

Cookies & Advertising

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic and improve our services.

We may also use analytics and advertising technologies to understand how customers interact with Kivara and to measure or personalise advertising, subject to applicable consent requirements.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business, including providers that assist with:

  • Website and ecommerce services

  • Payment processing

  • Order fulfilment and delivery

  • Email and marketing services

  • Analytics and advertising

  • Fraud prevention and security

These providers may only receive information necessary for the services they perform on our behalf, subject to applicable privacy requirements.

We may also disclose information where required by law.

Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we take reasonable steps to safeguard your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of certain personal information we hold about you, or to object to certain uses of your information.

You may also withdraw your consent to marketing communications at any time.

To make a privacy-related request, please contact us at info@kivarasa.co.za.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable legal requirements.

Any updated version will be published on this website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Kivara SA
Email: info@kivarasa.co.za